Return Policy

At Transford Solutions Ltd, we strive to ensure your satisfaction with every purchase. We understand that sometimes returns or exchanges may be necessary, and we have developed a comprehensive return policy to facilitate a smooth and hassle-free process. Please read the following sections to understand our return policy guidelines and procedures.

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

1. The product must be in its original condition, undamaged, and unused.

2. The product must be returned within the specified return period, which is typically 10 days from the date of delivery.

3. The product must be accompanied by the original packaging, accessories, and any included documentation or tags.

Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons. These may include but are not limited to:... We recommend checking the product description or contacting our customer support for further clarification.

Return Process:

To initiate a return, please follow these steps:

1. Contact our customer support team within the specified return period to inform them about your intention to return the product. Our customer support team will guide you through the return process, provide you with a Return Merchandise Authorization (RMA) number, and provide instructions on how to proceed.

2. Pack the product securely in its original packaging, including all accessories and documentation. Clearly label the package with the provided RMA number.

3. Ship the package to the designated return address, using a reliable shipping method with tracking capabilities.

Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product. We recommend using a trackable shipping method to ensure the safe and timely return of the product. Refunds or replacements will be processed upon receiving and inspecting the returned item.

Refunds and Replacements:

Upon receiving and inspecting the returned product, we will assess its condition and eligibility for a refund or replacement. Refunds will be issued to the original payment method used during the purchase. Please allow 14 business days for the refund to be processed and reflected in your account. In the case of a replacement, we will ship the new product to you as soon as possible.

Damaged or Defective Items:

If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, including any applicable shipping costs. Contact Us: If you have any questions, concerns, or require further assistance regarding our return policy, please feel free to contact our customer support team. We are available to assist you through live chat, email, or phone support.